Privacy Policy
Privacy Policy – Sophie & Jane Melbourne
This Privacy Policy describes how Sophie & Jane Melbourne (“the Site”, “we”, “our”, or “us”) collects, uses, and shares your personal information when you visit sophiejane-melbourne.com (the “Site”), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to users of the Services, including customers, website visitors, and any other individuals whose information we collect.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When updated, we will post the revised policy on the Site, update the “Last Updated” date, and take any additional steps required by law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information as described below. The type of personal information collected depends on how you interact with us.
In addition to the specific uses noted below, we may use the information collected to communicate with you, provide or improve our Services, comply with legal obligations, enforce our Terms of Service, and protect or defend our rights, the Services, and our users.
What Personal Information Do We Collect?
Information You Provide Directly
This may include:
• Contact information – name, address, phone number, email
• Order details – billing/shipping address, payment confirmation, email, phone number
• Account details – username, password, security questions
• Customer support information – messages and inquiries
Some features may require you to provide personal information. You may choose not to provide it, but certain services or features may not be accessible.
Information Collected Automatically
We may automatically collect data about your interactions with the Services (“Usage Data”) through cookies, pixels, and similar technologies. This may include:
• Device and browser details
• Network connection information
• IP address
• How you interact with the Site and Services
Information Received from Third Parties
We may receive personal information from service providers such as:
• Shopify (store infrastructure)
• Payment processors (billing details, card info, address)
We treat this data according to this Policy.
How We Use Your Personal Information
To Deliver Products and Services
• Processing orders and payments
• Sending order confirmations and updates
• Managing your account
• Shipping, returns, and exchanges
For Marketing and Advertising
• Sending promotional emails, SMS, or mail
• Showing targeted ads on our Site and third-party sites
For Security and Fraud Prevention
• Detecting and addressing fraud or illegal activity
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
Cookies
We use cookies to support Site functionality and analytics.
Details about cookies used with Shopify-hosted stores are available here:
https://www.shopify.com/legal/cookies
How We Share Your Personal Information
We may share your personal information with third parties for contractual obligations, legitimate business interests, or other lawful reasons, including:
• Vendors or third parties performing services (IT, shipping, payment processing, analytics, support, cloud storage)
• Marketing and business partners
• Affiliates or internal corporate groups
Third-Party Websites and Links
Our Site may include links to third-party websites or platforms. We are not responsible for the privacy or security of external sites. You are encouraged to review their privacy policies.
Your Rights: Access, Deletion, and Correction
Depending on your place of residence, you may have rights including to:
• Request access to personal data we hold
• Request deletion of personal data
• Request correction of inaccurate or incomplete data
We will respond to such requests as required by applicable laws.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
📧 support@sophiejane-melbourne.com